Digital accessibility at CSG
At CSG, we believe in the power of all. We know that diverse experiences and perspectives help bring out the best ideas, drive innovation and achieve transformative results to benefit the customers we serve. That’s why we prioritize Digital Accessibility in the customer experience.
Accessibility in action
We progress our efforts to increase access to our digital properties by partnering with customers, employees and consulting advocacy groups and by researching and integrating accessibility considerations throughout our work. We follow the Web Content Accessibility Guidelines (WCAG) 2.2 to ensure our solutions are accessible and actively seek ways to advance our accessibility practices.
Here are some efforts underway
Standing up a team dedicated to digital accessibility
Integrating accessibility practices in our processes and culture through awareness, training and tools
Conducting regular accessibility testing with dedication to remediation
Consulting with industry experts on strategy, approach and continuous improvement
Aligning our efforts with the European Accessibility Act guidance
We’re honored to achieve top scores on the DisabilityIN
Disability Index for 2024 and 2025 in the US and India.
Our accessibility guiding principles
Deliver positive experiences for our customers and our employees.
Prioritize transparency to deliver solutions that are easy to use and developed responsibly.
Implement accessibility by design into our life cycle.
Respond with urgency when opportunities in our accessibility efforts are identified.
Employee belonging groups
EBGs are employee-led groups that are a vital part of building a culture of inclusion and belonging at CSG, providing a forum for employee allies to meet and support one another in building community and camaraderie around shared values and identities.
Want to learn more?
If you have questions, are having issues, or would like additional information about our accessibility efforts, please contact us at Accessibility@csgi.com.