Hall's Culligan Water

Products used: Payments Platform, Account Updater

Declined Cards, Lost Revenue and Manual Labor

It’s a challenge faced by every organization that takes payments: Minimizing the declined payments from customers. Hall’s Culligan took that challenge head on, finding that outdated card or customer information caused many customers to go months without paying their bill.

The company sought a consistent process for recovering these declined payments. That’s when it activated a CSG Forte solution that saved untold hours for staff and customers.

Automatic Updates That Save Time, Find Money

Account Updater, an add-on solution to CSG Forte’s payments platform, automatically updates the payment information that is securely stored with CSG Forte. This ensures transactions are processed without interruption from expired, changed or reissued credit or debit card details. Account Updater reduces the administrative burden of manually updating payment information while improving the collection of receivables. Last, but not least, it saves customers the time spent on the phone or online to update their information, and it saves them from the risk of having their services suspended from nonpayment.

In one month of using Account Updater, Hall’s Culligan processed $258,000 more in payments —a 3% increase in successful collections. Flooded With Payments

In addition to the boost in revenue from existing customers, Hall’s Culligan saw these improvements in its first month of using Account Updater for all its locations:

• Completed over 4,000 cardholder updates without manual intervention.

• Collected more than $193,000 from cards that simply needed the expiration date updated.