How M1 Modernized B2B Billing and Accelerated Time-To-Revenue

M1 serves over two million customers in one of the world’s most advanced digital economies. The company is recognized for delivering innovative, tailored solutions and bringing cutting-edge technology to market.

As Singapore’s digital economy accelerated, M1 recognized that its aging billing system could no longer support its ambitions. Costly to maintain and slow to adapt, the legacy platform limited agility and introduced operational inefficiencies.

Manual workarounds and a rigid architecture made it difficult to scale enterprise services or meet growing expectations for digital engagement.

Rather than treating billing as a back-end function, M1 saw an opportunity to transform it into a strategic enabler—supporting faster innovation, improved accuracy, and better customer outcomes.

M1 approached modernization not just as a system upgrade, but as a transformation of how the business operates. In partnership with CSG, M1 implemented a cloud-native BSS platform designed for scalability, automation, and flexibility. The new solution streamlined processes, reduced complexity, and enabled faster response to market demands. With its modern billing foundation, M1 can now:

• Automate workflows and reduce operational bottlenecks

• Improve billing accuracy and consistency

• Integrate seamlessly with partners via open APIs

• Better support scalable enterprise service growth

This transformation replaced fragmented legacy systems with a resilient, future-ready platform that supports continuous innovation.

The transformation delivered measurable improvements in core billing performance and operational efficiency:

• Significant reduction in revenue leakage

• Faster bill run completion times

• 99.95% billing accuracy rate (in line with service targets)

• Improved operational stability and reduced reliance on manual interventions

• Platform stabilization within 6 months