One NZ Doubles NPS and Launches New Products in Days

One NZ is a leading telecommunications provider delivering high-performance mobile, fiber and fixed broadband services nationwide. With a deep commitment to reliability and innovation, One NZ powers the digital infrastructure that keeps New Zealand’s people, businesses and communities connected and thriving.

One NZ’s wholesale division set out to transform the customer experience by enabling true self-service. Their vision: empower clients to track orders from delivery through deployment, all at a glance.

But making this shift meant moving away from manual processes—ordering by phone, text or templated emails—to a digital-first approach. The company needed a way to deliver a modern experience that could keep pace with rapid product launches and rising customer expectations.

To deliver on its vision, One NZ deployed CSG Quote & Order. The catalog-driven cloud platform is highly configurable, giving the company ultimate speed and flexibility to take new offerings to market and immediately make existing product updates available to customers.

By converging manual legacy systems like spreadsheets and emails into a unified digital experience, wholesale customers gain instant access to quotes, order management and inventory tracking online. The self-service platform’s reusable integrations act as building blocks, allowing One NZ to launch new products and features in days, not months—keeping customers ahead of the market.