Tolling Provider Boosts Invoice Accuracy with Automated QA to Reduce Errors & Manual Review Time
With more than 2 million documents processed in six months, the tolling provider increased QA coverage without scaling staff—and significantly improved error visibility.
The customer
A leading tolling system integrator serving multiple U.S. regions, known for implementing large-scale intelligent transportation systems and prioritizing operational excellence.
The challenge
QA was primarily manual, time-consuming, and based on small sample sizes. This resulted in too many errors slipping through, leading to customer confusion, increased service calls, and costly rework.
Invoice errors were often caught after they reached customers
QA sampling didn’t scale, missing key discrepancies
Teams spend too much time on routine reviews, not enough on strategic issues
The provider needed a way to scale QA without scaling staff and prevent issues from impacting the customer experience.