VicTrack’s Digital Transformation Speeds Up Time to Market and ROI
Learn how VicTrack's digital transformation boosted ROI and shortened time-to-market.
The customer
VicTrack is an Australian company that owns Victoria's rail transport land, assets and infrastructure. As a trusted partner to government and industry, they enable safer journeys, smarter networks and long-term innovation across Victoria’s public transport system.
The challenge
VicTrack was struggling with slow and expensive manual quoting, pricing and qualifying processes, resulting in slow time to market and low ROI.
With an unsustainably high number of offerings and an inability to take on multiple projects efficiently and cost effectively, VicTrack needed a configure, price, quote (CPQ) and order management solution that would simplify and accelerate the process of taking new products to market.
The solution
VicTrack chose CSG Quote & Order to drive its digital transformation. By automating and streamlining quoting, pricing and order management, VicTrack cut process and deployment times by nearly a third. The platform consolidated hundreds of offerings into just 26, making it easier to launch new solutions and wholesale excess capacity to other carriers.
Enhanced traceability and workflow capabilities give the team full visibility into discounts, term changes, approvals and signoffs, speeding up response and delivery while improving governance across every project.
CSG accelerates the delivery of VicTrack’s telecommunications solutions across both public and enterprise applications, with a portfolio including Dark Fiber, Transmission, Layer 2 P2P & VPN, Layer 3 IPVPN, Field Services, Telephony (SIP, IP, PBX) and Managed Telco Services.
- 26: products consolidated from hundreds
- 30%: of transactions via digital channels
- 30%: improvement in design and run time processes
- 3,000km: of telco network to public transport servicing business partners
VicTrack’s Digital Transformation Case Study
VicTrack selected CSG Quote & Order to drive their transformation. Operations were improved, cutting process and deployment times by nearly a third. New revenue opportunities were unlocked, with CSG’s automated solution allowing VicTrack to wholesale excess capacity to other carriers.
“This is more than a transaction, it’s a partnership. CSG has gone above and beyond.”
