VicTrack’s Digital Transformation Speeds Up Time to Market and ROI
Learn how VicTrack's digital transformation boosted ROI and shortened time-to-market.
Summary
The customer
VicTrack is an Australian company that owns Victoria's rail transport land, assets and infrastructure. As a trusted partner to government and industry, they enable safer journeys, smarter networks and long-term innovation across Victoria’s public transport system.
The challenge
VicTrack was struggling with slow and expensive manual quoting, pricing and qualifying processes, resulting in slow time to market and low ROI.
With an unsustainably high number of offerings and an inability to take on multiple projects efficiently and cost effectively, VicTrack needed a configure, price, quote (CPQ) and order management solution that would simplify and accelerate the process of taking new products to market.
The solution
VicTrack’s Digital Transformation Case Study
VicTrack selected CSG Quote & Order to drive their transformation. Operations were improved, cutting process and deployment times by nearly a third. New revenue opportunities were unlocked, with CSG’s automated solution allowing VicTrack to wholesale excess capacity to other carriers.
“This is more than a transaction, it’s a partnership. CSG has gone above and beyond.”
