Modernize and monetize your credit union

CSG Data Manager platform ingests, normalizes, and correlates transaction data from multiple sources and formats — including ISO 20022 and SWIFT MT/MX — without requiring a rip-and-replace of existing systems. It sits as a scalable data layer alongside current infrastructure, processing 15+ billion transaction records per week for clients like Mastercard, while supporting phased integration to minimize operational disruption.

Absolutely. CSG’s solutions unify real-time customer profiles across behavioral, transactional, and channel data to enable true one-to-one personalization. Compliance is built in — with consent management, role-based access controls, automated regulatory content rendering, and full audit trails — so every message is both personalized and compliant with GLBA, GDPR, and PCI DSS standards.

CSG’s solutions serve retail and commercial banking through purpose-built capabilities on a unified foundation. Retail banking solutions include omnichannel journey orchestration, proactive alerts, and personalized engagement. Commercial banking benefits from complex deal management, dynamic pricing, and billing across multiple product lines — all configurable within the same platform without siloed systems.

Integration is API-first and flexible by design. Four primary patterns are supported — real-time RESTful APIs, event streaming via Kafka or AWS Kinesis, batch file processing, and webhooks — enabling connection to core banking environments, CRMs like Salesforce and Microsoft Dynamics, and existing data infrastructure without requiring a full system replacement.

Unlike generic CX or payments tools, CSG’s solutions are purpose-built for the complexity of regulated financial institutions. Our solutions combine transaction mediation at scale, deal and pricing management for commercial banking, omnichannel journey orchestration with bank-grade compliance controls, and payment processing — all in one integrated portfolio proven with institutions like Commonwealth Bank of Australia and Swedbank.