Experiences that transcend resident expectations

The payments platform supports card, ACH, IVR, kiosk, and digital channel payment acceptance for government entities. Collections capabilities include automated payment reminders, installment options, and real-time fraud monitoring enabling agencies to improve collection rates while reducing administrative overhead.

Modernization is approached in phases, with parallel operation alongside existing systems during transition. Pre-built integrations connect to legacy platforms, and managed services handle infrastructure, patching, and support minimizing disruption to citizen-facing services throughout the migration process.

The platform maintains SOC 2-aligned security controls, PCI compliance for payment processing, encryption standards, and RBAC. Specific government certifications should be confirmed during procurement, as requirements vary by agency and contract type. The payments platform is deployed across municipal, utility, and tolling agencies.

CSG Xponent delivers coordinated communications across print, email, SMS, voice, and digital channels from a single orchestration layer. Channel preference and fallback rules ensure citizens receive notifications through their preferred medium, with print triggered automatically when digital delivery fails.

Yes. CSG Payment integrates with government ERP and financial management systems via APIs, batch file processing, and standard data connectors. Reconciliation reporting is available across channels, enabling finance teams to maintain accurate records without manual data consolidation.