Retail

Turn transactions into repeat customers

Loyalty isn't built on campaigns. CSG connects shopping and service data so retailers reach customers with the right message before purchase, at checkout, and after delivery.

Schedule a Demo

Solutions

Retail engagement that goes beyond campaigns

CSG Xponent connects customer data and activates real-time triggers, so retail teams reduce cart abandonment, cut service friction, and improve retention.

Personalization built on what customers do

Every shopper leaves signals. Xponent turns them into the right message at the right moment, across the entire retail customer journey.

Unify behavior, purchase history, and service interactions in one real-time customer.
Trigger personalized messages from live events — browse, cart, purchase, pickup, and returns.
Stay consistent across channels without managing separate workflows for each one.
Connect post-purchase engagement to the next purchase, not just the last one.

Retail brands rely on CSG to deliver results

31M

cart abandonments recaptured

for APAC CPG brand

100M

email decisions orchestrated per day

for U.S. grocery brand

order pickup reminders sent annually

for large U.S. specialty retailer

Products

Built for the moments campaigns miss

CSG Xponent covers the operational touchpoints—order updates, win-back triggers, proactive service alerts—that define how customers feel about your brand between purchases.

Nudge customers toward on-time payments with outreach that fits the relationship — lighter for loyal shoppers, clearer for first-timers or higher-risk scenarios.

Payment reminders triggered by customer history

Retail experience

The purchase is one moment. Loyalty is everything after.

Most engagement platforms are built for campaigns. CSG Xponent is built for what happens between them—the service interaction, the delay, the quiet period—and turns those moments into reasons to stay.

Discover CSG Xponent

Grocery

Orchestrate promotions, substitutions, pickup reminders, and service updates with consistent messaging across every channel at scale.

Specialty Retail

Connect purchase, pickup, returns, and loyalty outreach so customers always know what's happening, and rarely need to call to find out.

Ecommerce

Reduce cart abandonment, close the order visibility gap, and trigger follow-ups built on real behavior, not what a model predicted.

Consumer Goods

Coordinate promotions, subscriptions, service, and account communications so every interaction reinforces the relationship, not just the transaction.

Awards

Recognized for excellence

Security

Built-in trust for a connected world

Digital transformation that’s as safe as it is swift, from secure cloud deployments that protect subscriber data to automated fraud testing that stops revenue leakage before it starts.

Visit Trust Center

Ready to move beyond campaign management?

See how CSG Xponent helps retailers connect customer data, act on real-time journey triggers, and turn the moments between campaigns into the reason customers stay.