Transform how you engage, bill, and grow customers

More loyalty, less complexity. Power your cable and broadband growth with CSG’s unified customer engagement and billing.

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Solutions

Accelerate your entire activation process

Set up an order-to-activation process as speedy as your service with CSG.

Get your customers set up in no time

Handle account setup quickly and send your first bill as soon as possible with our Advanced Convergent Platform.

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CSG: your most reliable partner

broadband/cable provider in North America

85%+

BC&S market share

80M+

subscribers supported

Awards

Recognized for excellence

Security

Built-in trust for a connected world

Digital transformation that’s as safe as it is swift, from secure cloud deployments that protect subscriber data to automated fraud testing that stops revenue leakage before it starts.

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Grow your customer base with a platform built for cable & broadband

Simplify billing, streamline field operations, and launch new offers faster so you can accelerate time to cash, improve customer experience, and stay agile as the market evolves.  

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Frequently asked questions

ACP provides a comprehensive SaaS billing and customer lifecycle management platform built specifically for cable and broadband, including product catalog, order handling,, billing, charging, and field service management. It supports customer onboarding, provisioning, equipment workflows, and modern payment expectations across multiple channels, giving cable operators a single platform for billing, care, and subscriber management.

The migration methodology emphasizes minimizing disruption through a multi-phase approach. New services can be launched on modern platforms while legacy systems remain operational during transition. Proven tooling, data migration support, and a dedicated billing migration practice reduce risk throughout the process, enabling cable providers to modernize incrementally without forcing a full cutover that could disrupt customer-facing operations.

The platform's catalog-driven architecture enables operators to configure promotions, contract terms, and rate changes without coding. Automated notifications alert customers to upcoming contract expirations and rate changes through their preferred channels, reducing billing surprise and inbound contact volume. Journey orchestration can trigger proactive retention offers when contracts approach expiration, turning a potential churn moment into a renewal opportunity.

Field Service Management (FSM) supports scheduling, dispatch, and order orchestration for installation and repair workflows. AI is used to automate dispatch, accelerate installs, and ensure first-time-right activations. CSG delivers omnichannel communications for appointment reminders, order status updates, and proactive notifications across SMS, email, and other channels throughout the service delivery process.