Tolling and Smart Mobility

Make toll invoices reliable and easy to pay

Turn anonymous plates into engaged drivers. Our tolling solutions deliver clear print and digital invoices so drivers easily understand what they owe, pay on time, and stay in good standing—while toll operators protect public trust.

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Modern tolling communications augment existing systems

Modernize communications without changing your back office. Coordinate print and digital notices to turn anonymous drivers into engaged, on‑time payers. CSG’s communication design and delivery interface plugs into your existing tolling, billing, and enforcement systems to explain trips and fees, trigger the right notices, and improve collections without disrupting your current operations.

Tolling Communications Design & Delivery

One platform for toll invoices, violations, and reminders

Make toll notices easy to understand and act on

Use toll-specific design and composition tools to turn dense invoices and violation letters into clear, driver-friendly communications that explain trips, charges, fees, and deadlines in plain language. Personalize content by program, corridor, and driver status, and update templates quickly as statutes, fees or policies change—reducing “I don’t understand this invoice” calls and disputes.

Industries

Built for tolling & smart mobility programs

State & regional toll operators

Road, bridge, and tunnel programs that rely on invoices and violation notices to fund operations and projects.

Express lane & congestion pricing operators

Managed/express lanes and urban pricing programs with complex policies, high visibility, and strong audit requirements.

Manage the tolling notice lifecycle on one platform

Design, send, and track toll invoices and violations across print and digital from a single communications layer.

Use templates and content management tools to design invoices, violations, reminders, and escalation letters once, then manage ongoing changes to language, fees, and policies without custom code. Align each document to your statutes and policies, and configure complete notice ladders for each program or corridor.

Tolling communications that move revenue, not just mail

18%

reduction in time to pay

for a tolling program that combined redesigned invoices, QR/microsite experiences, and multichannel reminders

$15M

in additional revenue collected

in the first 9 months after modernizing toll communications and journeys

11%

lift in digital payments

as more drivers used portals and QR/microsites instead of mailing checks

Awards

Recognized for excellence

Security

Built-in trust for a connected world

Digital transformation that’s as safe as it is swift, from secure cloud deployments that protect subscriber data to automated fraud testing that stops revenue leakage before it starts.

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Transform your tolling operations

Ready to optimize your tolling processes, boost revenue collection, and enhance customer experiences?

Fill out the form below and our experts will provide tailored insights and solutions to meet your unique needs. Let’s partner to take your tolling operations to the next level.

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