CSG Receives Analyst Recognition for Industry-Leading Solutions
The strong relationships we share with many analyst firms are integral to growth and innovation at CSG. This is because of our dedication to excellence across the board in the solutions we deliver for our clients. By keeping us sharp, the insights, market assessment and evaluation of CSG by analysts is crucial to our continued success. Perhaps that’s why CSG continues to see success across the board and remains one of the leading solution providers in each of the markets we serve.
We wanted to share a few of the big wins from the previous year and explain how they’ve pushed us to achieve even greater results.
REVENUE MANAGEMENT AND DIGITAL MONETIZATION (RMDM)
GARTNER MARKET GUIDE FOR CSP REVENUE MANAGEMENT AND MONETIZATION SOLUTIONS (OCTOBER 2021)
In this report, leading analyst firm Gartner identifies the key factors behind successful revenue management for communication service providers. They further recognized CSG for providing a full-suite business support system (BSS) as a SaaS solution . Gartner also noted our ability to help CSPs with new business models made possibly by 5G and distributed architectures.
TM FORUM SILVER OPEN API CERTIFICATION (NOVEMBER 2021)
Telecom industry association TM Forum recognized CSG with a silver Open API certification. Our commitment and investment in Open API development were highlighted as particularly noteworthy. As CSG COO & President Ken Kennedy said in a recent blog post , “With Open APIs, we will continue to help our customers optimize, monetize and revolutionize with future-ready, innovative solutions.”
FROST & SULLIVAN 2021 ASIA-PACIFIC OSS BSS PRODUCT LEADERSHIP AWARD (DECEMBER 2021)
The Product Leadership award recognized our ability to deliver agile, innovative and intuitive technology that delivers unparalleled customer experiences across the globe. In particular, Frost & Sullivan highlighted our customer-first stance that makes us a better partner as our clients adapt to industry changes and innovation. The analysis reveals that our Singleview and Ascendon platforms are future-ready technologies that improve efficiencies and deliver greater ROI for our customers.
CUSTOMER ENGAGEMENT
GARTNER MAGIC QUADRANT FOR FIELD SERVICE MANAGEMENT™ (AUGUST 2021)
The Gartner Magic Quadrant places vendors based on ability to execute and the completeness of vision. While this is CSG’s first appearance in the Gartner Magic Quadrant for Field Service Management, we are thrilled to have been recognized for our strengths in customer experience, scalability, and powerful capabilities for the CSP space. Our 100-percent deployment success rate and near-perfect customer retention rates also received special acknowledgement. Gartner’s research has been particularly helpful in identifying proof points for CSG’s best practices, as well as inputs for our future R&D strategy.