A Partnership That Delivers
For more than a decade, CSG has powered consistent, reliable communications for NRC Health customers, helping every interaction land the right way.
Our partnership story
NRC and CSG are aligned on a simple idea: Every patient should be treated like a person, not a number.
Together, we help healthcare organizations listen better and respond in ways that feel relevant and timely. NRC brings the insight. CSG makes sure it reaches the right person, at the right moment, in the right way.
We power the delivery of patient surveys and outreach behind the scenes, so every interaction is accurate, secure, and dependable.
The result is straightforward. Patients feel heard. Providers get better feedback. And the experience keeps improving over time.
Here's how
Scale you can count on
Since 2021, NRC has delivered over 500 million patient messages on behalf of their customers through CSG’s real-time outbound calling program, capturing critical feedback and insights that help healthcare organizations continuously improve patient experience and engagement.
CSG powers this with 99.99%+ uptime, delivering timely, reliable information without disruption.
Expertise that works for you
CSG works alongside your team to keep your communication programs running smoothly. We stay on top of carrier updates, regulatory changes, and platform shifts, so your messages keep reaching customers without disruption.
Outcomes that matter to NRC
We’ve helped deliver meaningful operational and financial gains:
Feedback captured from over 8.1 million patients
Reduced average call volume by 4%
A member experience that makes sense→ Value you can’t put a number on
Built for healthcare, flexible for your priorities
We adapt to your business: your volume, systems, teams, and timelines. Whether you need stability, channel support, risk reduction, or operational lift, CSG makes sure your brand communicates clearly and confidently—at massive scale.
We keep NRC’s mission-critical communications stable and compliant.
We catch issues before they create risk, failures, or cost.
We improve your outcomes—we don't just deliver messages.
Why Do Your Teams Choose CSG Every Day?
Faster ROI From Tools You Already Own
We don’t ask you to rip and replace. Instead, we make your systems smarter and more connected—so you see value in weeks, not months.
A Partner, Not Just a Platform
Backed by decades of expertise, we bring hands-on support to ensure every initiative delivers measurable impact—from better patient engagement to stronger business outcomes.
Proven in Complex, Regulated Industries
From healthcare to financial services, leading organizations trust CSG to power secure, compliant, real-time engagement at scale.
We’re proud to be your partner and excited for what comes next.
Let’s continue building communication programs that make life easier for NRC customers and colleagues.