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CSG Xponent
Change behavior in critical customer moments
Customers are overwhelmed by disconnected, irrelevant messages, leading to confusion and disengagement. Xponent identifies key moments in the customer journey and delivers targeted, cohesive communications that drive measurable behavior change—boosting revenue and operational efficiency.
Less noise, more impact with CSG Xponent
Less noise, more impact with CSG Xponent
Inconsistent experiences, fragmented data and disconnected systems are wreaking havoc on your customer journey. As a result, customers get message fatigue, trust is lost and growth is hindered. Xponent bridges this gap by converting insights into personalized, timely communications that deliver measurable results and cultivate long-term loyalty—focusing on the moments that truly matter.
The pressure is rising for leaders in CX
As customer expectations soar, CX scores are falling. With tightening budgets and mounting pressure to prove the ROI of CX investments, businesses struggle to transform customer insights into action. CX leaders are under pressure to fix the gaps while dealing with legacy technology and overcomplicated tech stacks.
But what if you could do more with what you already have?
25% of brands
saw a significant decline in their CX index score in 2025, and consumer perceptions of CX quality are at an all-time low.
4 out of 5 consumers
continue to receive disconnected experiences, damaging trust and hindering growth.
How Xponent unlocks new opportunities
Break the cycle of irrelevant interactions
Xponent delivers personalized, timely, and relevant communication that cuts through the clutter and drives action in the make-or-break moments. Stop wasting resources on irrelevant messages and start driving engagement that truly matters to your customers.
Leverage the full power of your existing tech stack
Don’t let legacy systems hold you back. Xponent integrates seamlessly with your existing infrastructure, unlocking the power of your insights and transforming it into frictionless, meaningful customer experiences that drive growth.
Bridge the gap between insights and action
No more missed opportunities. Whether it’s bill payments, appointment attendance or subscription renewals, Xponent targets key moments to drive immediate action. Maximize efficiency and measure ROI with every interaction.
Get critical experiences right with Xponent
Billing
Make billing outreach proactive, personalized, and easy to understand - reducing confusion and increasing payment compliance.
Customer care
Provide relevant, helpful support that anticipates customer needs, enhancing satisfaction and loyalty.
Account security
Ensure customers feel safe and informed with proactive communication about security, account access, and updates.
Order and service
Keep customers in the know with timely updates about orders, services, and potential disruptions.
Retention and growth
Deliver personalized, relevant promotions that drive higher engagement and ultimately retain your valuable customers.
We do it at scale for the world's leading brands
$27M
in annual savings to the contact center
43%
reduction in calls to the contact center
