CSG Advanced Convergent Platform (ACP)

Accelerate revenue growth with convergent billing

Discover a fully integrated, cloud SaaS customer care and billing platform built for high-volume, complex residential and commercial providers. It’s the proven foundation behind many of North America's leading cable and broadband operators, servicing 85% of the North American market.

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The leading cable billing and customer care platform

Go beyond billing. CSG ACP is a unified cloud SaaS platform that combines customer care, billing, and provisioning to manage the complete cable subscriber lifecycle.

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Capabilities

Flex your business for the future

Run all your cable billing on a single platform

Unify residential, commercial, and bulk billing, rating, and accounts receivables on one cable-specific platform so you can reduce complexity, improve accuracy, and free teams to focus on growth.

Process complex services with immediate or batch billing for multiple lines of business.
Support single, double, and triple play packages—including video, voice, data, and home security—in one.
Apply sophisticated discounting and proration across customer accounts and services to ensure accurate rating for bundled offers.
Use integrated AR and delinquency tools to reduce revenue leakage and manual write‑offs.

Benefits

Optimize your cable billing experience

Modernize cable billing and customer care on a cloud SaaS platform built for where broadband and fiber are headed next.

Reduce complexity and costs

Standardize processes. Retire multiple billing and care systems and run your cable business on a single, convergent platform.

Adapt for the future

Support flexible pricing and add fiber or commercial services without re-platforming your core billing system.

Automate manual billing processes

Streamline order entry, validation, and bill runs to reduce manual touchpoints, cut errors, and shorten call handling time.

Extend ACP across the full customer lifecycle

CSG ACP gives you one system to manage the full order‑to‑activation process—quote, order capture, credit, provisioning, and billing. Fewer hand‑offs and spreadsheets mean faster installs, fewer fall‑outs, and the ability to send the first accurate bill sooner, improving time to cash and customer experience.

ACP is purpose-built for cable and broadband, and it’s designed to fit into the ecosystem you already run. Open APIs and event‑driven integrations connect ACP to CRM, CPQ, data platforms, and more—while complementary CSG solutions like FSM, CDD, and CX are already optimized to work with ACP out of the box. You can modernize in phases, keeping orders, appointments, communications, and financials in sync around a single source of truth.

Integrate ACP with the systems you already rely on

Built for cable, proven at scale

99%

migration success across 65M+ subscribers

15–35%

reduction in billing operations and infrastructure cost

Up to 97%

order accuracy and fewer billing‑related calls

Customer Stories

Cable providers modernizing billing with CSG ACP

See how cable and broadband operators have simplified legacy billing stacks, accelerated fiber and bundle launches, and improved customer experiences.

“Our number one goal is to deliver the best experience for our customers, while also providing the best tools for our employees. CSG’s platform helps make both a reality.”

Cliff HaganExecutive Vice President, Customer Operations

Consolidated multiple legacy billing platforms onto ACP as a single convergent system, reducing complexity and improving order accuracy.

Tier 1 Cable Operator

Uses ACP’s catalog‑driven products and offers to launch new cable and fiber bundles faster while keeping every channel in sync.

Regional Cable & Broadband Provider

Where ACP delivers the most impact

Market leaders in cable and broadband use ACP to simplify legacy billing, accelerate new offer launches, and support fiber‑ready growth. Common use cases include:

Modernize legacy cable billing

Consolidate multiple aging billers into a single, convergent platform without disrupting day‑to‑day operations.

Launch new cable and fiber offers faster

Use catalog‑driven products and offers to stand up new speed tiers, bundles, and convergence plays while keeping every channel in sync.

Improve billing clarity and CX

Reduce bill‑related calls and bill shock by pairing accurate cable billing with better agent experiences and clearer statements.

Purpose-built for cable and broadband

We have best-in-class solutions tailored based on industry best practices to fit your reality—not the other way around.

Cable & Broadband

Scale profitable operations without dragging legacy weight. Unify billing, payments, and customer operations to scale efficiently and lower cost to serve.

Modernize your cable billing and customer care operations

Share a few details about your business, and we’ll connect you with a CSG specialist to discuss how ACP can support your next stage of growth.