CSG Assure

Protect service quality before revenue slips

When calls fail, messages stall, or roaming breaks down, customers notice fast. Assure helps you test service the way customers experience it, so you can catch issues early, reduce disputes, and protect revenue.

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See service quality the way customers do.

See service quality the way customers do

Assure is an active service quality and network testing platform for providers that need a clearer view of what customers actually experience. It helps you test roaming, voice, SMS, and contact center interactions from the outside in, instead of relying on network dashboards, signaling data, or customer complaints to reveal issues.

Capabilities

Test the moments customers actually feel

Assure helps you validate the services customers rely on most, from roaming and voice to messaging and contact center access.

Leverage the world’s largest test network

Test roaming voice, SMS, data, and registration across partner networks so you can catch issues earlier and protect roaming revenue.

Simulate real roaming journeys across partner networks
Validate voice, SMS, data, registration, and eSIM roaming scenarios
Benchmark performance across visited networks, competitors, and roaming partners
Support recurring and ad-hoc roaming test programs
Reduce complaints, credits, and disputes tied to roaming quality

Benefits

Ensure uncompromised service quality for subscribers

Catch issues early

Before customers complain find service issues fast, so you can reduce customer impact and protect trust.

Prove service quality

With real evidence, back up SLAs, partner discussions, and service claims with active test results, not assumptions.

Troubleshoot faster

Across complex networks, see what customers actually experience across routes and partner networks so teams can act faster.

Built for the journeys customers notice first

Assure helps you test the moments that shape trust, from roaming and contact center access to voice quality and critical messaging.

Roaming that feels seamless to customers

Test partner network performance across voice, SMS, and data so customers stay connected and roaming revenue stays protected.

Contact center access that works when needed

Validate IVR, voice quality, and mobile calling paths so customers can reach you without extra friction or failed attempts.

Trusted to validate service quality at scale

Designed for high-volume critical services to keep your users connected and deliver quality service.

150+

operators and carriers supported worldwide

600+

global test nodes across 150+ countries in calls

Industries

Purpose-built for you

Flexible implementation

Fast implementation

Go-live in less than a week with minimal IT effort or disruption to existing workflows. Preconfigured tests and best-practice templates help teams get started.

Managed services

Free resources from configuration and monitoring work. Focus on result analysis and advanced decision-making.

User-driven testing

Performs ad-hoc testing or setup schedules based on need. Drill down to detailed information on each test result including signaling trace. Pinpoint the root cause of the problem with a couple of clicks.