Reduce confusion and cost with proactive billing communications
The bill–to–payment journey can make or break customer experience and loyalty. Today’s bills are not a value-driven interaction and leave customers at the risk of churning.
Boost the billing experience and take your data further.
Boost the billing experience and take your data further
Our solution works seamlessly with your existing backend systems and can be deployed in as little as 30 days. Learn more about how you can leverage customer and billing data to create a positive billing journey through our bill explanation software.
Knowing your customer is table stakes, acting fast is the advantage
Reduce business risk and scale quickly
As your business grows, so does the complexity of your billing processes. Bill Explainer can scale with you and integrate into your existing payment ecosystem without the need for a costly rip-and-replace. It also supports multilingual content and adapts tone of voice through generative AI. This lets you scale this powerful solution across diverse markets and consumer segments.
Strengthen customer loyalty and bill comprehension
You’ll communicate more than just basic facts to your customers—you’ll provide contextual insights about the “why” behind changes. AI-powered language processing transforms complex statements into clear, consumer-friendly explanations that do everything from summarize billing cycles to provide item-level detail.
Improve billing operational efficiency
Bill Explainer fully automates billing data ingestion and detection of bill changes to simplify complex billing data. Generative AI-supported translations enable quicker expansion across other lines of business.
Simplify the billing experience for customers
CSG Bill Explainer is a solution that identifies the month-over-month changes in a customer’s bill, and then clearly communicates the reasons behind each charge through a personalized, easy-to-use microsite powered by Microsoft Azure OpenAI. This bill explanation agent gives customers a moment of clarity—providing a personalized explanation in real time so they don’t have to call in with questions.
Enhance self-service and reduce billing-related contact
When you send customers proactive explanations, they can quickly understand changes in their monthly statements without needing to log in to your website or call your contact center. By reducing billing inquiries, you’ll cut down operational costs and free your support team to focus on higher-value tasks.
Inspire transparency and customer loyalty
By providing clear, contextual answers that explain changes between billing cycles, Bill Explainer eliminates vagueness and builds trust. It offers clarity on charges like one-time fees, subscription adjustments, and promotions with real-time answers based on individualized, localized, and summarized insights.
Improve the digital experience for faster payments
Bill Explainer provides a digital self-service portal where customers can have their charges explained in a way that’s personalized to their context. They can also complete transactions seamlessly through connected payment gateways. This system integrates seamlessly with CSG Forte, providing a direct path from bill explanation to payment in a few clicks.
Real results in as few as 30 days
Recognized for excellence
2026 Gartner® Market Guide™ for Customer Journey Analytics & Orchestration
CSG is recognized as a Leader for real-time decision-making and orchestration capabilities, native support of outbound channels, and the ability to integrate with 150 platforms natively.
Business Intelligence Group Winner for Artificial Intelligence Excellence Award, 2026
CSG Xponent's Artificial Intelligence Excellence Award recognizes our cutting-edge AI capabilities in customer experience and engagement.
QKS Group SPARK Matrix 2025
CSG Named as a Leader in Customer Journey Management
MGI Leader for MGI: Agile Billing, 2025
CSG Ascendon's Leader designation in MGI's Agile Billing evaluation validates our industry-leading billing and monetization capabilities.
Included in Gartner® Market Guide for CSP Revenue Management and Monetization Solutions, 2025
CSG Ascendon's inclusion in Gartner's Market Guide validates our leadership in CSP revenue management and monetization solutions.
IDC Major Player for IDC MarketScape: Worldwide Customer Experience Platforms for Telecommunications 2025 Vendor Assessment, 2025
CSG Ascendon and Xponent's Major Player designation in IDC MarketScape validates our leadership in telecommunications customer experience platforms.
Big Innovation 2024
CSG Xponent is recognized for its robust customer data platform, industry-leading customer journey orchestration, analytics, and proven omnichannel communications and named Best Product in Digital Customer Engagement.
Forrester Wave™ Leader in Customer Journey Orchestration Platforms, Q2 2024
CSG was named a Leader for Customer Journey Orchestration Platform.
Get started with CSG Bill Explainer
CSG Bill Explainer offers a powerful, AI-driven agent that simplifies the bill-to-payment journey and reduces confusion for your customers.
Related resources
Targeted, Proactive Communication: The Key to Reducing Bill Confusion and Telecom Customer Churn
CSG Bill Explainer Datasheet
