CSG Bill Explainer

Reduce confusion and cost with proactive billing communications

The bill–to–payment journey can make or break customer experience and loyalty. Today’s bills are not a value-driven interaction and leave customers at the risk of churning.

Schedule a Demo

Boost the billing experience and take your data further.

Boost the billing experience and take your data further

Our solution works seamlessly with your existing backend systems and can be deployed in as little as 30 days. Learn more about how you can leverage customer and billing data to create a positive billing journey through our bill explanation software.

Talk to an Expert

Capabilities

Knowing your customer is table stakes, acting fast is the advantage

Reduce business risk and scale quickly

As your business grows, so does the complexity of your billing processes. Bill Explainer can scale with you and integrate into your existing payment ecosystem without the need for a costly rip-and-replace. It also supports multilingual content and adapts tone of voice through generative AI. This lets you scale this powerful solution across diverse markets and consumer segments.

Benefits

Simplify the billing experience for customers

CSG Bill Explainer is a solution that identifies the month-over-month changes in a customer’s bill, and then clearly communicates the reasons behind each charge through a personalized, easy-to-use microsite powered by Microsoft Azure OpenAI. This bill explanation agent gives customers a moment of clarity—providing a personalized explanation in real time so they don’t have to call in with questions.

Enhance self-service and reduce billing-related contact

When you send customers proactive explanations, they can quickly understand changes in their monthly statements without needing to log in to your website or call your contact center. By reducing billing inquiries, you’ll cut down operational costs and free your support team to focus on higher-value tasks.

Inspire transparency and customer loyalty

By providing clear, contextual answers that explain changes between billing cycles, Bill Explainer eliminates vagueness and builds trust. It offers clarity on charges like one-time fees, subscription adjustments, and promotions with real-time answers based on individualized, localized, and summarized insights.