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CSG Encompass
Monetize every service with agile telecom billing software
Run consumer, enterprise, and digital services on a single platform for charging, billing, customer, and revenue management—so you can launch faster, simplify operations, and grow without rebuilding your stack.
A full-stack telecom solution to maximize revenue
Monetize any model, including consumer, B2B, or B2B2X, from one full‑stack solution for charging, billing, customer management, and revenue sharing.
Capabilities
Leave legacy systems behind
The agent desktop built specifically for telco
Increase revenue with personalized, relevant deals for customers, and see less leakage via better collections.
Resolve issues and personalize offers instantly with a unified 360° customer view.
Reduce time-to-market, cost of failure, and operational expenditures (OpEx).
Generate more revenue fast with catalog-driven functionality and no-code product introductions.
Increase customer and employee satisfaction with productive calls, leading to lower call-handling time and reduced contact center staff attrition.
Reduce deployment costs, timescales, and risk by accessing pre-built customer journeys, pre-integration, and out-of-the-box configuration.
Benefits
The leading B2B business support system
Zero-touch onboarding
Streamline ecosystem management with zero-touch processes from onboarding to activation to settlement and reconciliation.
No rip-and-replace
Minimize capital expense and limit operational impact by easily integrating with your existing BSS applications.
ODA-based and TM Forum–aligned
Cloud-native and standards-based (ODA), CSG Encompass is built for TM Forum conformity so you can launch and scale products faster.
Trusted to deliver real results
650K
enterprise customers supported
27K
customer hierarchies
256K
hierarchy nodes
Customer Stories
Where market leaders go to grow
PLDT saw a 68% reduction in bill run time (from 38 hrs down to 12 hrs).
PLDT
Spark NZ accelerated new feature and function deployment by over 75% (from months to weeks).
Spark NZ
Ready to scale your B2B billing?
Stop letting legacy systems slow your enterprise growth. Talk to our experts to see how CSG Encompass simplifies complex hierarchies, partner settlements, and 5G monetization.