Webinar
Close the Expectation Gap: Modernization & Agentic AI for Financial Services
Billing is no longer just a back-office process—it’s a high-stakes customer touchpoint that can make or break loyalty, trust, and revenue.
Key Takeaways & Insights
Legacy isn’t loyalty
Banks spend up to 70% of IT budgets keeping old systems alive. That’s not resilience, it’s a drag on innovation and customer trust.
Fraud is faster than you
Sophisticated attacks are rising, and spend on prevention is climbing. Yet the real win comes from speed: automated alerts resolved 93% of fraud cases in 10 seconds.
AI has promise, but not permission
Only 41% trust AI agents more than humans, and 56% are uneasy with agentic AI making decisions.
Messages lose meaning
70% of consumers say brands overwhelm them with communication. The result? Critical alerts get ignored or deleted, and fraud warnings vanish in the noise.