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NEC and Netcracker Complete Acquisition of CSG Systems. The integration of CSG with Netcracker creates a more comprehensive and unified digital platform.Learn More
CSG Solutions

Turn challenges into opportunities

See how our solutions help you simplify complexity, accelerate growth, and create meaningful customer impact across your business.

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Billing & Revenue Management

Billing & Revenue Management

Monetize any business model.

B2B Billing

Enterprise billing built for complex B2B relationships.

B2C Billing

Accurate and easy-to-understand consumer billing.

Bill Presentment & Experience

Deliver clear and personalized bills across channels.

Managed Services

Offload billing operations to lower TCO.

Mediation

Predict issues, stop revenue leakage, and speed cash.

Partner Billing

Settle multi-party partner deals quickly to protect margins.

Subscription Billing

Flexible subscription billing to drive recurring revenue.

Configure, Price, Quote

Configure, Price, Quote

Create accurate quotes fast. Reduce errors and protect margins.

Order Management

Orchestrate, track, and fulfill orders across their entire lifecycle.

Quote-to-Cash

Manage the quote through billing and cash lifecycle.

Customer Engagement

Agentic AI Solutions

AI that learns, adapts, and acts to drive real-world results.

Customer Engagement

Move customers forward, not in circles.

Customer Experience

Make every interaction earn its place.

Customer Experience Consulting

Align teams around outcomes that actually matter.

Customer Journey Analytics

Find the friction and fix it before customers feel it.

Customer Journey Orchestration

Continuously adapt journeys based on live outcomes.

Customer Profile

Know each customer by behavior, not just attributes.

Workforce Automation

Get the right crew to the right job, every time.

Channels

Every channel your customers use, one place to manage them all

Whether customers prefer digital or still expect something in the mail, CSG delivers across every channel, so your team manages content, approvals and delivery without juggling separate tools.

Email

Personalized, on-brand email at any volume with template management, approval workflows and delivery tracking built in.

Print and Mail

Statements, regulated notices, legal documents and direct mail produced and dispatched at scale with print-ready formatting, brand consistency and audit-ready records.

MMS

Rich text messaging that goes beyond plain text with images, video and interactive content for billing explanations, promotional communications and service updates that benefit from visual context.

SMS

Simple, high-reach text communications for payment reminders, alerts and time-sensitive notifications that reach customers on any device without requiring an app.

Rich Communication Services (RCS)

Next-generation messaging that delivers branded, interactive experiences directly in the native messaging app, with read receipts, suggested replies, two-way conversation support and richer engagement than standard SMS.

Voice & IVR

Outbound voice communications and inbound IVR flows designed and tested to reach customers clearly and route interactions accurately.

Push notifications

Timely, targeted alerts delivered directly to a customer's mobile device for billing updates, service moments and account activity that needs immediate attention.

Web

Personalized web-based communications and notifications that reach customers in their browser or self-service portal with content relevant to their account.

Network Solutions

eSIM

End-to-end eSIM management.

Network Solutions

Monetize 5G with charging, policy, and mediation.

Mediation & Activation

Eliminate rating errors with AI-ready, 5G mediation.

Policy Control

Monetize every 5G session with real-time policy control.

Payment Solutions

Payment Solutions

Payment solutions designed for all businesses.

Payment Acquiring & Processing

Make getting paid easy.

Payment Gateway Orchestration

Orchestrate multiple payment service providers.

Processing Payouts

Send secure funds to vendors, staff, and customers.

Embedded Payments

Embed secure payments directly into your software.

Fraud & Risk Management Solutions

Stop bad transactions before they happen.

Merchant Services

Merchant services to power and grow your business.

Wholesale & Partner Management

Contact Center Testing

Keep users connected and deliver quality service.

Roaming Testing

Protect roaming revenue and customer experience.

Voice Quality Testing

Stop poor voice quality from driving churn.

Wholesale & Partner Management

Build and monetize a diverse partner ecosystem.

Built for what you need. Ready for what’s next.

See how our flexible, scalable solutions help you innovate faster, operate more efficiently, and create better customer outcomes.

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