Unify your revenue cycle and empower your merchants

Merchant services encompass the tools and infrastructure that enable businesses to accept, process, and manage payments. This includes payment gateways, acquiring and processing, fraud prevention, recurring billing, reporting, and settlement. The platform also includes bill pay, embedded payments, and payment facilitation capabilities tailored to industries like healthcare, government, and utilities.

Whether a business needs a merchant account, a gateway, or both depends on its model. CSG Payments can serve as the gateway, the processor, or both. For ISVs using the payment-facilitator-as-a-platform (PFaaS) model, sub-merchants don't need their own merchant accounts. The right configuration is determined by business model, volume, and integration needs.

CSG Payments supports card, ACH, digital wallets, tap-to-pay, EMV, hosted checkout, embedded payment pages, click-to-pay links, IVR, kiosk, and web-based payments. This covers both online and in-person scenarios across retail, government, healthcare, utilities, and subscription-based services through a unified processor.

Post-go-live support includes dedicated account management, implementation teams, and customer success resources. Support is consistently rated highly, and ISV partners receive co-marketing support to promote embedded payments within their platforms. Extensive developer documentation is available, including an AI chatbot for convenient Q&A for more advanced integration needs.

No. CSG Payments is designed around unified data and a single source of truth, so your team members have a consolidated view of customer payment activity, communication history, and account context. Integration with CRM, billing, and contact center systems ensures that relevant data surfaces in one place rather than requiring you to switch between disconnected tools.