Roaming Quality Testing

Protect roaming quality before customers notice

Validate voice, SMS, data, and network registration with managed active testing powered by CSG's global roaming test network.

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See roaming the way subscribers do

CSG Assure Roaming Quality Testing simulates the real roamer experience end to end, so you can catch service and quality issues before they affect customer satisfaction, retention, or roaming revenue. It supports active testing across voice, SMS, data, and registration, delivered as a SaaS solution in the cloud.

Test the services that matter: Validate the core roaming services customers expect, including voice, SMS, data, and successful network registration.
Simulate real roaming conditions: Use remote SIM technology and a global network of mobile probes to recreate subscriber behavior across 3G, 4G, and 5G environments.
Catch issues early: Run interactive or automated tests, analyze results in dashboards and reports, and trigger alerts when issues appear.

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Capabilities

Validate every service your roamers rely on

Validate roaming voice quality end to end

Measure roaming voice performance across technologies using active testing that checks connectivity, audio quality, delay, and voice-service behavior in live roaming scenarios.

Measure ringing, answer success, and answer delay
Measure voice quality for the calling and called party using MOS with the ITU-T P.863 POLQA reference method
Measure audio delay for both ends of the call through clock-synchronized test nodes
Verify IMS and VoLTE registration and successful VoLTE call completion
Verify CSFB behavior in LTE networks where VoLTE is not available, including return to LTE after the call

Benefits

Why CSG Assure Roaming Quality Testing

Protect roaming revenue

Roaming remains an important revenue stream, and proactive testing helps reduce the service issues that can undermine it.

Improve subscriber experience

Help customers stay connected with the quality of service they expect when abroad.

Resolve issues sooner

Use recurring tests, dashboards, reports, and alerts to spot problems earlier and speed up troubleshooting.

Capabilities

Handle any validation from a single platform

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Validate steering behavior and benchmark performance

Test whether subscribers are steered to preferred networks, detect anti-steering behavior, and compare roaming performance against local users and other roamers.

Register in the PLMN as steered by the preferred PLMN list
Capture OTA messages sent to the user for steering purposes
Use test traces showing the number and delay of Location
Compare roamer experience with local users and other roamers in the visited network
Get intelligence on which networks inbound roamers are registering

Global scale. End-to-end assurance.

week deployment time

600+

global test nodes across 150+ countries in calls

150+

operators and carriers supported worldwide

Customer stories

Trusted by companies who compete on quality

Our retail traffic business has been, is and will be our most valuable asset. CSG Assure really gives us the opportunity to test our suppliers and select them based on our KPIs, which include various quality parameters.

Nobel

Assure is a strategic tool which contributes to our success in delivering uncompromising quality and attracting traffic from quality conscious mobile operators.

Tata Communications