Send reliable SMS customers see and act on

SMS offers unmatched reach and ubiquity. It works on every mobile device without requiring data, app downloads, or carrier-specific support. It delivers high open rates, near-instant delivery, and broad consumer familiarity. For businesses, SMS is a reliable foundation for time-sensitive alerts, reminders, and transactional messages across the entire customer base.

Businesses send automated SMS reminders triggered by scheduling data, using personalized message content that includes the appointment date, time, location, and confirmation options. Customers can reply to confirm or reschedule, reducing no-shows and inbound calls. The reminders are sequenced as part of a broader journey, with follow-ups sent based on customer response behavior.

SMS supports two-way communication. Customers can reply to messages, and the platform captures and processes those replies, including structured keywords and free-text responses. Journey orchestration handles inbound replies and routes them into the appropriate next step, enabling real conversations rather than one-directional broadcasts across service, billing, and care interactions.

Yes. SMS messages can be personalized using real-time customer profile data—including name, account status, payment history, service tier, and behavioral signals. Dynamic templates pull the right content for each individual, so every message reflects the customer's actual context and suggests the most relevant next step rather than sending generic broadcasts.

Yes. CSG handles STOP, HELP, and other standard opt-out and compliance keywords automatically. When a customer replies STOP, the channel acknowledges the opt-out and blocks further messages. HELP responses trigger informational replies. These keyword interactions are tracked in analytics, and reply handling is built into the journey orchestration workflow.