Top 10 Global Operator Chooses CSG to Unify B2B Operations Worldwide
Learn how a property and casualty insurer retained millions in annual revenue by maximizing its outbound call accuracy.
Choose a CSP built for telecom complexity
The customer
The B2B division of a Tier-1 global telecom leader shaping the future of connectivity for some of the world’s biggest organizations. The operator is renowned for its commitment to operational excellence, customer-centricity and cutting-edge innovation.
The challenge
The global Tier-1 operator wanted to provide reliable, secure and flexible digital services for enterprise customers while quickly rolling out new solutions. To do this, it needed to bring its operations together and deliver a self-service customer experience across all markets so that multinational enterprises could place orders for all locations without worrying about market specifics. However, several major obstacles stood in the way:
Fragmented CPQ systems: Each country and operating company used its own CPQ solution—including Salesforce, homegrown platforms and manual spreadsheets. This created silos and made it nearly impossible to standardize and scale products or processes across the organization.
Translation and currency barriers: Quotes for multinational customers required support for multiple currencies on the same quote, as well as translation into local languages. Each market had its own pricing, cost structures and tax requirements, adding layers of complexity to every transaction.
