CSG Field Service Management (FSM)

Run smarter field service at telecom scale

Legacy tools and manual scheduling can’t keep up with fiber builds, tight appointment windows, and rising CX expectations. CSG Field Service Management is an AI‑driven, telecom‑grade field service platform that optimizes schedules, routes, and resources in real time so you can complete more jobs per day, cut drive time and truck rolls, and hit the appointments you promise.

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Turn field operations into a competitive advantage

CSG Field Service Management is an AI‑driven field operations platform for cable, broadband, and fiber providers. It optimizes schedules, routes, and technician capacity in real time to coordinate installs, upgrades, and repairs, helping you keep utilization high, protect SLAs, and support fiber growth without adding one‑for‑one headcount.

Run leaner field operations at scale

Do more jobs with the same team

CSG Field Service Management reduces wasted miles and truck rolls so techs spend more time on jobs, not in transit. By optimizing schedules and routes across thousands of daily jobs, operators have seen up to 3.2 fewer drive hours per tech per day and up to 40% fewer truck rolls, freeing capacity and lowering fuel and maintenance costs.

Benefits

Business outcomes from AI-driven field service

CSG Field Service Management turns AI‑driven scheduling, routing, and insights into measurable gains across cost, CX, growth, and team performance.

Reduce field operating costs

Cut wasted miles, truck rolls, and overtime by automating scheduling and routing, so more of your field budget goes to productive work instead of fuel, repeat visits, and manual effort.

Improve appointment reliability & NPS

Deliver tighter, more accurate appointment windows and real‑time updates, increasing on‑time arrival and first‑time‑right rates—which means fewer missed‑appointment credits and higher customer satisfaction.

Capabilities

Manage the entire field day in one AI-driven platform

CSG Field Service Management uses AI‑driven optimization, live tracking, and real‑time data to plan, execute, and improve every step of field service ensuring the right tech gets to the right job at the right time.

Build schedules that factor in skills, travel time, SLAs, job duration, and priorities across thousands of daily jobs. As reality changes, such as overruns, cancellations or emergencies, routes are automatically re-balanced so your plan stays realistic without manual reshuffling with Field Service Management’s optimization engine.

Telecom-grade automation, proven at scale

95M

work orders per year

40%

fewer truck rolls

73%

increase in same-day appointments

98%+

on-time arrival

3.2

fewer drive hours per tech per day

Industries

Field services built for CSPs

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Customer stories

Where market leaders go to grow

See how operators use CSG Field Service Management’s automation, routing, and real‑time insights to cut cost‑to‑serve and improve appointment experience.

Recognized for excellence

2026 ISG Buyers Guide™ for Field Service Management

CSG was recognized as Exemplary in Field Service Customer Engagement in the 2026 ISG Buyers Guide™ for Field Service Management.

Gartner Magic Quadrant for Field Service Management

CSG Field Service Management has also been recognized in the Gartner Magic Quadrant for Field Service Management (2021) and highlighted as a Smart Innovator in Verdantix field service management research.

Level up your field service

It’s time to evolve your field service management to serve tomorrow’s customer. It’s easier with CSG—telecom’s preferred FSM vendor. Fill out the form to schedule a demo.