ADT Builds a Better Bill with the CSG Experiences Practice

ADT Builds a Better Bill with the CSG Experiences Practice

ADT knew they could re-tool their billing statement to improve their customer experience and reduce call volumes. What they didn’t know was how dramatic the impact would be. After introducing a more understandable and appealing statement design, ADT saw a 20 percent drop in incoming billing calls from customers. How did they do it? By calling in the CSG Experiences Practice . CSG’s team of strategists analyzed ADT’s entire billing experience and their customer experience and design expertise helped ADT build a better bill.