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NEC and Netcracker Complete Acquisition of CSG Systems. The integration of CSG with Netcracker creates a more comprehensive and unified digital platform.Learn More
Simplify and optimize your B2C billing
B2C billing

Simplify and optimize your B2C billing

Businesses like yours need a reliable billing partner to seamlessly handle millions of subscribers. Make your billing accurate, transparent, and easy to manage with CSG.

Talk to an Expert

Simplify B2C billing with a purpose-built platform

Outdated processes and inadequate software can lead to unclear bills, frustrated customers, and revenue loss. CSG can produce clear bills for millions of customers with specific services.

Make billing a revenue driver, not an obstacle

Make your bills easy to understand

Reduce customer confusion and call volume for your customer care center with easy-to-understand bills and clearly explained charges.

  • Clearly explained charge changes, fees, and plan adjustments

  • Detailed usage data reduces customer confusion and frustration

  • Bill Explainer: An AI-powered tool that generates a microsite explaining charges and changes to reduce bill shock

Don’t let billing stop your growth

CSG’s platform handles high-volume data and billions of CDRs/EDRs per day, so you can scale operations with no billing-related worries

Made to handle offers, promos, and more

CSG’s platform supports flexible monetization across different models in a single catalog to make your billing process effortless.

  • Supports subscription, usage, and hybrid models.

  • Supports multi-play bundles, configurable pricing/policy rules, promotional targeting, add-ons, and more.

  • Automatically enforces offer eligibility and cardinality rules.

CSG works with existing systems

Our platform connects to your existing financial systems and follows a structured methodology to ensure a smooth migration experience.

  • Integration with ERP and general ledger systems supported through REST APIs, event streaming, batch processing, and more.

  • Connected to finance reporting systems for GL journaling, accounts receivable, and financial reconciliation.

  • Structure migration methodology covering strategy, data analysis, design, execution, and cutover.

  • Migration and preservation of invoice summaries, payments, adjustments, and active subscriber data.

Make your customer’s experience better

Avoid customer frustration with our AI-driven self-service system that explains billing issues and allows users to easily add on services.

Industries

Purpose-built for high-volume B2C industries

CSG’s cloud-native billing platform is designed for B2C businesses managing complex pricing and massive subscriber volumes. Deliver accurate, transparent billing experiences tailored to your industry.

Telecommunications

Simplify complex billing across bundled services, usage-based pricing, and high transaction volumes. CSG helps telecom providers deliver accurate, transparent bills while supporting rapid product innovation and scale.

Cable & Broadband

Manage multi-service bundles, promotions, and changing subscriber plans with ease. Provide clear, easy-to-understand billing while reducing churn and customer care calls.

Fiber

Support rapid network expansion with scalable billing that grows alongside your footprint. Quickly launch new offers and pricing models while maintaining billing accuracy for every customer.

Wireless

Handle high-volume usage data, dynamic plans, and real-time rating with confidence. Deliver clear billing experiences that reduce bill shock and improve customer satisfaction.

Satellite

Support billing in complex, usage-driven environments with limited connectivity and unique service models. CSG enables accurate rating, flexible pricing, and clear billing for satellite customers—no matter where they are.

MVNOs

Operate efficiently across partner networks with flexible, wholesale-aware billing. CSG helps MVNOs manage pricing, usage, and agreements while delivering transparent bills and seamless customer experiences at scale.

CSG: A results-oriented B2C billing partner

17%
decrease in billing related inquiries
82M
EDRs per day
85%
increase in time to market
55%
reduction in system & billing tools

Modernize your B2C billing now.

Share a few details about your business, and we’ll connect you with a CSG specialist to discuss how we can support your B2C billing.

Schedule a Demo

Frequently asked questions