Billing that works for your business and your customers

The approach is modular by design. Start with a single problem, whether that is bill clarity, collections communications or back-end complexity, and expand as you see results. Pre-built templates, AI-assisted connectors and configurable workflows reduce the lift to get started, and most teams go live in 30 to 120 days without a big-bang migration.

Yes. The platform handles the full range: B2C, B2B and partner-led models, recurring services, usage-based charging, convergent billing, fee-based products and complex commercial structures with multi-level account hierarchies. Whether you are billing millions of individual subscribers or managing enterprise accounts with custom pricing and partner settlement, it all runs on one platform.

Clearer statements reduce confusion. Proactive alerts for upcoming charges, usage thresholds and plan changes handle surprises before they become calls. AI-powered bill explanation goes further, answering the specific "Why did my bill change?" question for each customer through a personalized microsite before they pick up the phone. One customer saw an 18% reduction in billing contact rates within four months.

Configurable treatment workflows determine the right message, channel and timing for each account based on its current status. Customers receive past-due notices, payment plan prompts and follow-up outreach that is appropriately timed rather than generic. At-risk customers reached with targeted digital communications responded at 3x the rate of those reached through traditional methods.

Yes. Financial services, cable and broadband, and digital subscription businesses all use CSG for billing. The platform handles fee-based products, premium billing and collections workflows across regulated and non-regulated industries, with the same billing accuracy and proactive communications capabilities available to every sector.

Yes. Product configuration, pricing, ordering and billing connect in a single workflow so what was quoted is always what gets billed. That eliminates manual reconciliation between systems, gives teams real-time visibility into costs and margins, and means changes to a deal flow through automatically without requiring manual updates downstream.