Procurement & Sourcing Teams

Collect more revenue. Keep more of it.

Missed charges, billing errors, and fragmented collections all eat into margins before anyone notices. CSG helps you stop leakage at the source, accelerate cash flow, and lower the cost of getting paid, without adding complexity to your close.

Solutions

A strategic partner for enterprise procurement

Procurement teams rely on CSG to simplify sourcing decisions while meeting enterprise standards for security, performance, and long-term stability.

Reduce vendor sprawl

Consolidate multiple vendors across payments, billing, and customer communications. Simplify procurement, contracting, and vendor oversight.

Improve total cost of ownership

Lower costs by reducing integration work, minimizing payment failures, and avoiding duplicate tools across fraud, compliance, and reporting.

Built for regulated environments

Our high-availability, resilient architecture comes standard with PCI Level 1 certification, tokenization, end-to-end encryption, NACHA compliance, and built-in account verification.

Better pricing across solutions

Benefit from consolidated commercial terms when sourcing multiple solutions through CSG. Reduce overall spend compared to managing separate vendors, and gain more predictable pricing as your footprint expands.

Proven at enterprise scale

Backed by financial stability, operational maturity, and scale, CSG reliably processes billions in transactions for some of the world's most demanding enterprises and government agencies.

Industries

Industry experience that reduces sourcing risk

CSG acts as a unified supplier for customer engagement, billing, and CSG supports procurement teams with clear answers on cost, compliance, risk, and performance across billing, payments, and customer engagement solutions.

Financial Services

Support sourcing requirements with solutions designed for regulated environments. CSG delivers billing, payment processing, and customer communications that align with strict security standards, audit requirements, and high transaction volumes across retail and commercial banking.

Telecommunications

Address procurement needs for scale, performance, and long-term cost control. CSG provides billing, CPQ, settlements, and operational support that can handle complex pricing models and large customer bases without requiring multiple vendors.

Insurance

Meet compliance, security, and communication requirements with solutions that support premium collection, claims payments, and policyholder communications—across both digital and print—while aligning with HIPAA and PCI standards.

Healthcare

Help procurement teams consolidate vendors across patient communications, billing, and payments. CSG supports secure, compliant solutions that integrate with existing systems and meet healthcare data and privacy requirements.

Utilities

Provide the reliability and auditability procurement teams require for high-volume billing and communications. CSG supports statement production, print and mail, notifications, and payment channels with clear operational oversight.

Tolling & Smart Mobility

Support large-scale transaction environments with solutions built for accuracy, uptime, and secure payment processing. CSG helps procurement teams evaluate vendors based on performance, compliance, and the ability to manage growing transaction volumes.

Retail

Enable procurement teams to support unified commerce initiatives with solutions that connect payments and customer engagement across channels, while maintaining control over vendors, costs, and performance.

Fiber & Broadband

Support sourcing decisions with modular solutions for billing, field service, and customer care. CSG helps teams manage expansion with predictable operating costs and systems that scale with network growth.

Media & Technology

Provide flexible solutions that support evolving business models and digital services. CSG helps procurement teams evaluate vendors based on speed to market, scalability, and the ability to support new revenue streams.

Ready to reduce vendor sprawl?

Stop juggling so many contracts. Partner with CSG for enterprise-grade compliance, predictable costs, and long-term stability.

Frequently asked questions

CSG provides full transparency into its sub-processors, including a maintained list and advance notification of any changes. All sub-processors are governed by contractual protections aligned to customer and regulatory requirements. To meet data residency obligations, CSG deploys regional instances so data remains within the required geographic boundaries. Data retention is managed through defined policies that cover how data is stored, classified, protected, and deleted across its lifecycle.

CSG is designed to meet enterprise expectations for availability and resilience. The platform operates with defined uptime commitments and is built on cloud-based infrastructure with redundancy and failover capabilities. Disaster recovery is supported through geo-redundant deployments, backup environments, and documented recovery procedures. Audit logs and system monitoring provide full traceability. Service levels, recovery objectives, and operating procedures are clearly defined during the contracting and implementation process.

CSG is equipped to support procurement-led security and risk reviews with comprehensive documentation and standardized responses. The platform includes role-based access controls, detailed audit logs, and defined data protection policies. Activity is tracked and monitored through centralized logging systems to support traceability. CSG maintains industry-recognized certifications, including ISO 27001, SOC 2 Type II, PCI-DSS, and NIST, helping streamline vendor risk assessments and audit processes.